Skilled Light Industrial | Technology | Engineering | Professional Management | Scientific

Surge Staffing is always interested in connecting with experienced professionals across a variety of specialized and leadership disciplines. This general posting allows you to submit your background information for consideration as professional-level opportunities become available that align with your expertise, career goals, and availability.

We partner with organizations across multiple industries seeking highly skilled professionals in areas such as Skilled Light Industrial leadership, Information Technology, Engineering, Professional Management, and Scientific roles. Opportunities may include full-time, part-time, contract, contract-to-hire, or direct-hire placements depending on client and organizational needs.

While specific responsibilities vary by role and industry, we value professionals who demonstrate strong technical competence, strategic thinking, leadership capability, and a commitment to delivering measurable results.

Potential Areas of Opportunity

• Skilled Light Industrial (Advanced/Technical Roles): Maintenance Supervisors, CNC Programmers, Quality Managers, Operations Leaders, Production Managers

• Technology: IT Support, Systems Administrators, Network Engineers, Data Analysts, Software Developers, Cybersecurity Specialists

• Engineering: Mechanical, Electrical, Industrial, Manufacturing, and Process Engineers

• Professional Management: Operations Managers, HR Managers, Finance Professionals, Business Development Managers, Project Managers

• Scientific: Laboratory Technicians, Research Associates, Quality Control Analysts, Environmental Specialists, Regulatory Professionals

Qualifications & Skills

• Relevant education, certifications, and/or professional experience within your field

• Demonstrated technical expertise or leadership experience

• Strong communication and collaboration skills

• Analytical thinking and problem-solving abilities

• Ability to manage priorities in dynamic environments

• Professionalism, accountability, and results-driven mindset

What This Posting Means

Submitting your application to this general professional posting does not guarantee immediate placement. However, your information will be reviewed and retained for consideration as opportunities arise that match your background, qualifications, and career interests.

If you are seeking professional-level opportunities and would like to be considered for current or future openings, we encourage you to apply and share details about your experience, areas of expertise, and desired next steps in your career.

Senior Talent Acquisition Specialist

Location: Remote
Regions Supported: Chicago | MO/IL/WI | NY/PA/NC | TN/FL/GA | NC
Schedule: Monday–Friday, 8:00 AM–5:00 PM based on the time zone of supported sites
Pay Rate: $45–$55/hour
Overtime: Must be pre-approved by Sr. TAM/TAD
Interview: Microsoft Teams Video

The Opportunity

We are seeking a progressive, high-energy Senior Talent Acquisition Specialist to lead recruitment efforts across multiple business segments, supporting high-volume production, skilled trades, and salaried non-exempt positions.

This role will develop and execute innovative talent acquisition strategies that attract qualified talent, build strong pipelines, and support business growth. You will partner closely with HR Business Partners and hiring managers to understand workforce needs, provide market insights, and deliver an exceptional candidate experience.

This is an opportunity for an experienced recruiter who enjoys working independently, using data to drive recruiting decisions, and developing creative sourcing strategies beyond traditional job boards.

Top 3 Skills

1. Proactive Sourcing – Ability to identify and engage candidates through creative sourcing strategies, grassroots recruiting, networking, community outreach, and other channels beyond traditional job boards.
2. Microsoft Office Expertise – Strong proficiency with Microsoft Office, particularly Excel and shared files, with the ability to organize, manage, and analyze recruiting information.
3. Recruiting Analytics & Data Analysis – Ability to analyze recruiting metrics, identify trends, measure performance, and use data to recommend improvements.

Bilingual Spanish is a strong plus.

How You Will Impact the Organization

• Develop and implement recruiting strategies focused on speed, quality, diversity, and candidate experience.
• Proactively source candidates and build talent pipelines using creative strategies and grassroots recruiting efforts.
• Partner with HR Business Partners and hiring managers to understand workforce needs and develop tailored recruiting solutions.
• Serve as an external employment market expert by providing insights into talent trends, competitor practices, and sourcing strategies.
• Support employer branding initiatives designed to strengthen the organization's position as an employer of choice.
• Ensure compliance with applicable employment laws, regulations, and internal policies throughout the recruitment process.
• Leverage recruiting technology and tools to improve efficiency, candidate engagement, and overall recruiting effectiveness.
• Manage the full recruitment lifecycle, including intake sessions, candidate sourcing, interview coordination, facilitation, and post-interview debriefs.
• Analyze recruiting data and performance metrics to identify trends, challenges, and opportunities for process improvement.
• Provide data-driven insights and strategic consultation to HR and business leaders.
• Mentor and support less experienced recruiting team members by sharing best practices and industry knowledge.
• Participate in employer branding campaigns, community outreach, recruiting events, and other initiatives designed to strengthen talent pipelines.
• Travel occasionally for site visits, recruiting events, and training as needed.
• Perform other duties as assigned.

What You Need to Succeed

• Bachelor's degree or equivalent combination of education and relevant experience.
• 5+ years of corporate recruiting experience; agency recruiting experience is a plus.
• Demonstrated success developing and executing diversity recruiting strategies.
• Strong business acumen with the ability to connect recruiting strategies to organizational workforce needs.
• Strong analytical skills with the ability to interpret recruiting data and make actionable recommendations.
• Exceptional written and verbal communication skills.
• Strong influencing and relationship-building skills with candidates, hiring managers, HR partners, and business leaders.
• Experience recruiting across multiple levels and functions, including professional, technical, skilled trades, production, and leadership positions.
• Demonstrated ability to proactively source candidates through channels beyond traditional job boards.
• Strong proficiency with Microsoft Office Suite, especially Excel, Word, PowerPoint, and shared files.
• Experience working with recruiting metrics, reports, dashboards, or other talent acquisition analytics.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Strong organizational skills and attention to detail.
• Ability to work independently in a remote environment while effectively supporting multiple locations and stakeholders.
• Willingness to travel for site visits, recruiting events, and training as required.
• Bilingual in Spanish is highly preferred.

Compensation & Schedule

• Pay Rate: $45–$55 per hour
• Schedule: 8:00 AM–5:00 PM based on the time zone of the sites supported
• Work Arrangement: Remote
• Overtime: Must be pre-approved by Sr. TAM/TAD
• Interview Process: Microsoft Teams video interview
• Supported Regions: Chicago; Missouri/Illinois/Wisconsin; New York/Pennsylvania/North Carolina; Tennessee/Florida/Georgia; North Carolina

IND3

Regional Vice President of Birmingham, AL

The Regional Vice President of Sales drives revenue growth and profitability across an assigned geographic region. This role focuses on identifying, prospecting, and securing new business opportunities while expanding relationships with existing and inactive accounts. The Regional Vice President leads regional sales strategy, partners closely with field leadership, and ensures revenue objectives are achieved through disciplined planning, execution, and relationship development. This position requires approximately 40% travel. Experience in a multi-branch or multi-location organization is highly preferred.

PRIMARY FUNCTIONS & RESPONSIBILITIES

Develop and execute strategic sales plans for at least 30 targeted accounts in collaboration with leadership. Identify and pursue new business opportunities through prospecting, networking, presentations, and relationship development. Partner with branch leadership and field teams to coordinate sales activities, including client calls, presentations, proposals, and meetings. Serve as the primary sales lead for designated accounts, developing customized account strategies and maintaining consistent communication with branch teams. Build and maintain strong relationships with key decision-makers and influencers within client organizations. Support branch teams by providing sales expertise, assisting with customized workforce solutions, and strengthening local sales initiatives. Negotiate pricing and contract terms in alignment with company strategy and profitability objectives. Collaborate with branch and corporate teams to expand product knowledge and ensure successful solution implementation. Maintain accurate records of sales activity, pipeline progress, and client interactions within the CRM system. Represent the organization at community events, industry functions, and networking opportunities to build brand presence and generate new leads. Prepare sales reports, forecasts, and marketing materials as required. Respond promptly and professionally to customer inquiries and requests. Perform additional duties as needed to support successful regional operations.

REQUIREMENTS & QUALIFICATIONS

High school diploma or equivalent required; college coursework or equivalent business experience preferred; minimum of 6 years of proven outside sales experience, preferably in consultative or solution-based selling. Experience selling within multi-branch or multi-location organizations strongly preferred. Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and internet-based research tools. Strong communication, presentation, and negotiation skills with a relationship-focused approach. Demonstrated ability to meet or exceed sales goals in a fast-paced, competitive environment. Proven leadership, collaboration, and organizational skills with the ability to work independently. High level of initiative, adaptability, and creativity in managing changing priorities. Commitment to delivering exceptional customer service and building long-term client partnerships. Ability to travel up to 40% to support client engagements and regional initiatives.

IND3

District Manager of Indiana ( Fort Wayne/Bloomington)

Surge Staffing  Bloomington, Indiana, United States (On-site)

District Manager

Position Overview

The District Manager is responsible for driving operational performance, sales growth, client development, and team leadership across an assigned group of branch locations within a territory. This role partners closely with branch leadership to develop business strategies, grow revenue, increase profitability, and ensure operational excellence across the district.

The District Manager serves as both a sales leader and operational partner — coaching teams, developing talent, supporting business development efforts, and ensuring branch performance aligns with company goals and expectations.

This position requires a highly motivated leader who thrives in fast-paced environments, understands workforce solutions, and can effectively balance sales growth, customer relationships, and operational execution.

PRIMARY FUNCTIONS & RESPONSIBILITIES

Sales & Business Development

• Drive revenue growth and profitability across assigned branch locations
• Partner with Branch Managers and sales teams to develop and execute district-level sales strategies
• Identify opportunities for new business development, account expansion, and client retention
• Conduct joint sales calls and client meetings with branch leadership and sales staff
• Assist branches with prospecting efforts, presentations, proposals, strategies, and closing new business
• Develop action plans for underperforming territories, accounts, or branches
• Support strategic account growth initiatives and help strengthen client relationships
• Build relationships within the local business community through networking, events, and industry involvement

Leadership & Operations

• Lead, coach, mentor, and develop Branch Managers and branch teams
• Hold branches accountable to operational, sales, recruiting, service, and profitability metrics
• Conduct regular branch visits to review performance, staffing levels, customer satisfaction, and operational standards
• Partner with field leadership to improve employee engagement, retention, and branch culture
• Assist with training, and performance management of branch leadership
• Ensure compliance with company policies, procedures, and operational standards
• Monitor branch financial performance, including budgets, margins, payroll, and expense management
• Develop performance improvement plans and corrective action strategies when necessary
• Foster a culture of urgency, accountability, teamwork, and customer service excellence

Client & Customer Support

• Serve as an escalation point for key client concerns or service issues
• Ensure branches are delivering exceptional customer service and workforce solutions
• Partner with branch teams to strengthen client communication and retention efforts
• Assist in resolving operational challenges and customer-related issues quickly and professionally
• Ensure proper implementation and execution of workforce solutions across accounts

Report & Performance Management

• Review branch KPIs, sales activity, profitability, fill ratios, and operational performance regularly
• Accurately maintain required reporting, forecasting, and activity tracking
• Communicate district performance updates and market insights to leadership
• Assist in developing district growth plans and performance strategies

REQUIREMENTS & QUALIFICATIONS

• High school diploma or equivalent required; college coursework or business-related degree preferred
• Minimum of 3–5 years of leadership experience within staffing and workforce solutions, sales, or multi-unit operations management
• Proven experience managing teams, driving sales growth, and improving operational performance
• Strong business development and relationship-building skills
• Demonstrated success coaching and developing high-performing teams
• Excellent communication, leadership, presentation, and conflict-resolution skills
• Strong organizational and time-management abilities
• Ability to work in a fast-paced, deadline-driven environment
• Self-motivated with strong problem-solving and decision-making skills
• Proficiency with Microsoft Office products and CRM/database systems
• Ability to travel frequently between branch locations and customer sites
• Professional demeanor with strong customer service orientation
• Ability to adapt quickly to changing priorities and business needs

IDEAL BACKGROUND

We are looking for a hands-on leader who can operate strategically while remaining actively involved in branch operations and sales execution. The ideal candidate understands how to motivate teams, grow markets, strengthen client relationships, and improve operational performance while building a culture of accountability and success.

Experience within staffing, workforce solutions, recruiting, light industrial, logistics, manufacturing, or service-based industries is highly preferred.

IND3

We’re hiring: Survey Manager

Location: Cary, NC | On-site

Employment Type: Full-time

Our client is seeking an experienced Survey Manager to join our team in Cary, North Carolina.

This is an excellent opportunity for a surveying professional who enjoys leading projects, developing client relationships, solving technical challenges, and mentoring field and technical staff.

About the Role

The Survey Manager will plan, coordinate, and manage land surveying projects from proposal through final delivery. This role will oversee project schedules, budgets, field crews, and technical staff while ensuring accurate survey data, regulatory compliance, quality deliverables, and client satisfaction.

Key responsibilities include:

• Managing multiple surveying projects, including boundary, topographic, ALTA/NSPS, construction, utility, right-of-way, and subdivision surveys

• Developing project scopes, schedules, budgets, and resource plans

• Directing and supporting field survey crews and technical staff

• Reviewing field data, survey calculations, plats, legal descriptions, and mapping products

• Preparing proposals, fee estimates, and project contracts

• Serving as a primary point of contact for clients and project stakeholders

• Resolving technical surveying challenges and coordinating with municipalities and utility companies

• Supporting business development, networking, client presentations, and project growth

• Mentoring and supporting the continued development of survey technicians

• Ensuring compliance with applicable surveying laws, industry standards, safety requirements, and quality-control procedures

• Utilizing technologies including GPS/GNSS, robotic total stations, drones, data collectors, AutoCAD Civil 3D, and GIS applications

Qualifications

• 5–10 years of surveying experience, including project management responsibilities

• Bachelor’s degree in Surveying, Geomatics, Civil Engineering, or a related field preferred

• Professional Surveyor (PS/PLS/RLS) license preferred

• Strong knowledge of boundary, construction, topographic, and other land surveying practices

• Proficiency with AutoCAD Civil 3D and Microsoft Office

• Strong leadership, communication, organizational, and problem-solving skills

• Valid driver’s license and ability to travel to project sites as needed

• Experience with municipal, transportation, utility, or land development projects is a plus

• Business development and client relationship management experience is a plus

IND3

Regional Vice President of Sales

The Regional Vice President of Sales is responsible for driving revenue growth and profitability across an assigned geographic region. This role focuses on identifying, prospecting, and securing new business opportunities while expanding relationships with existing and inactive accounts. The Regional Vice President leads regional sales strategy, partners closely with field leadership, and ensures revenue objectives are achieved through disciplined planning, execution, and relationship development.This position requires approximately 40% travel. Experience in a multi-branch or multi-location organization is highly preferred.

PRIMARY FUNCTIONS & RESPONSIBILITIES

Develop and execute strategic sales plans for at least 30 targeted accounts in collaboration with leadership.Identify and pursue new business opportunities through prospecting, networking, presentations, and relationship development.Partner with branch leadership and field teams to coordinate sales activities, including client calls, presentations, proposals, and meetings.Serve as the primary sales lead for designated accounts, developing customized account strategies and maintaining consistent communication with branch teams.Build and maintain strong relationships with key decision-makers and influencers within client organizations. Support branch teams by providing sales expertise, assisting with customized workforce solutions, and strengthening local sales initiatives.Negotiate pricing and contract terms in alignment with company strategy and profitability objectives.Collaborate with branch and corporate teams to expand product knowledge and ensure successful solution implementation. Maintain accurate records of sales activity, pipeline progress, and client interactions within the CRM system.Represent the organization at community events, industry functions, and networking opportunities to build brand presence and generate new leads. Prepare sales reports, forecasts, and marketing materials as required. Respond promptly and professionally to customer inquiries and requests. Perform additional duties as needed to support successful regional operations.

REQUIREMENTS & QUALIFICATIONS

High school diploma or equivalent required; college coursework or equivalent business experience preferred.Minimum of 6 years of proven outside sales experience, preferably in consultative or solution-based selling. Experience selling within multi-branch or multi-location organizations strongly preferred. Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and internet-based research tools. Strong communication, presentation, and negotiation skills with a relationship-focused approach. Demonstrated ability to meet or exceed sales goals in a fast-paced, competitive environment. Proven leadership, collaboration, and organizational skills with the ability to work independently. High level of initiative, adaptability, and creativity in managing changing priorities. Commitment to delivering exceptional customer service and building long-term client partnerships. Ability to travel up to 40% to support client engagements and regional initiatives.

IND3

NOW HIRING: GENERAL MANAGER

We are looking for an experienced Restaurant General Manager to lead our restaurant team and drive operational, financial, and guest experience success.

Requirements:

• Bilingual in English and Spanish
• 3+ years of restaurant management experience
• Strong leadership, communication, and team-building skills
• Experience managing restaurant operations, labor, food costs, and budgets

Key Responsibilities:

• Own the location’s profit and loss
• Manage food costs, labor costs, and operating expenses while driving sales growth
• Hire, train, and develop Assistant General Managers, Shift Managers, and Supervisors
• Maintain a strong management team and develop internal talent
• Ensure a high-quality guest experience through floor presence, table visits, and real-time coaching
• Create weekly labor schedules based on forecasted business volume and staffing needs
• Conduct weekly and monthly food and beverage inventories and identify waste or shrinkage
• Maintain compliance with health codes, food safety regulations, liquor license requirements, and employment laws
• Respond to guest feedback and identify opportunities for improvement
• Partner with marketing and operations leadership on promotions, menu rollouts, and local store marketing
• Lead team meetings and conduct individual coaching and performance conversations
• Manage vendor relationships, approve invoices, and maintain purchasing within budget

Location: Columbus, Georgia

Position: General Manager

Experience: 3+ years of restaurant management

Language Requirement: Bilingual English/Spanish

IND3 

Account Executive – National Accounts

Confidential  Columbus, Ohio Metropolitan Area (On-site)SaveApply

Account Executive – National Accounts

Location: Columbus, OH (In-office 5 days with Travel)

Department: National Accounts

Position Summary

We are seeking a highly motivated, results-driven Account Executive to join our growing National Accounts team. This role is responsible for developing new business opportunities, managing strategic client relationships, and expanding staffing partnerships across multiple markets nationwide.

The ideal candidate is a hunter with a consultative sales approach who thrives on building relationships, uncovering workforce challenges, and delivering customized solutions. This individual will work closely with operations and executive leadership to drive revenue growth while ensuring exceptional client satisfaction.

Key Responsibilities

Business Development & Sales

• Identify, prospect, and secure new National Account opportunities across manufacturing, logistics, distribution, administrative, professional, and skilled trades sectors.
• Develop and execute strategic sales plans to achieve revenue and gross margin targets.
• Conduct discovery meetings to understand client workforce challenges and hiring needs.
• Present service offerings, value proposition, and workforce solutions to decision-makers.
• Negotiate service agreements, pricing, and contract terms.
• Build and maintain a robust pipeline of qualified prospects through cold calling, networking, referrals, and industry events.

Account Management

• Serve as the primary point of contact for assigned National Accounts.
• Conduct regular business reviews and workforce planning meetings with clients.
• Monitor account performance, client satisfaction, fill rates, and service delivery metrics.
• Identify opportunities for account expansion, cross-selling, and additional service offerings.
• Resolve client concerns quickly and effectively while maintaining strong relationships.

Collaboration & Execution

• Partner with recruiting teams to ensure the successful fulfillment of client staffing requirements.
• Communicate hiring forecasts, project needs, and workforce trends to internal teams.
• Work closely with branch leadership and operations to coordinate nationwide initiatives.
• Maintain accurate client records, sales activity, and forecasting within CRM systems.

Reporting & Performance Metrics

• Meet or exceed established sales KPIs and revenue goals.
• Track pipeline activity, meetings, proposals, account growth, and closed business.
• Provide regular sales forecasts and market intelligence to leadership.
• Analyze workforce trends and recommend strategies to drive client retention and growth.

Qualifications

Required

• Bachelor's Degree preferred or equivalent business development experience.
• 3+ years of industry sales, business development, or workforce solutions experience.
• Proven track record of generating new business and growing client accounts.
• Strong presentation, negotiation, and consultative selling skills.
• Experience selling into mid-market and enterprise-level organizations.
• Ability to travel as needed (approximately 25-50%).

Preferred

• National Accounts or multi-location staffing experience.
• Experience working with MSP, VMS, and enterprise workforce programs.
• Knowledge of manufacturing, logistics, distribution,
• Proficiency with CRM platforms and sales reporting tools.

Key Performance Indicators (KPIs)

• New Accounts Opened
• Revenue Generated
• Gross Margin Growth
• Client Retention Rate
• Discovery Meetings Conducted
• Proposals Submitted
• Contracts Signed
• National Account Expansions
• Pipeline Value
• Forecast Accuracy

What We Offer

• Competitive Base Salary + Uncapped Commission
• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Career Advancement Opportunities
• National Platform with Entrepreneurial Growth Environment

IND3 

Director of Compliance

Location: Columbus, Ohio

Work Environment: In-office

Reports To: General Counsel

Travel: As needed to branch and client locations

Position Summary

We are seeking an experienced Director of Compliance to lead and strengthen compliance programs across our growing, multi-state staffing organization. This individual will develop, implement, and monitor policies, procedures, controls, and training programs that ensure compliance with federal, state, and local employment regulations, client requirements, contractual obligations, and internal standards.

The Director of Compliance will serve as a trusted advisor to executive leadership and partner closely with Human Resources, Operations, Risk Management, Safety, Payroll, Legal, and branch leadership. This position will primarily oversee compliance for temporary and contingent workers, high-volume hiring, client worksites, wage-and-hour practices, co-employment and joint-employer risk, mandated leave requirements, worker classification, and staffing-specific regulatory obligations.

We're looking for a hands-on, solutions-focused leader who can interpret complex regulations, identify organizational risks, and build practical processes that protect the organization while supporting operational excellence and continued growth.

Essential Responsibilities

Compliance Strategy and Regulatory Oversight

• Develop, implement, and oversee the company's enterprise-wide compliance strategy, policies, procedures, and internal controls.
• Monitor changes to federal, state, and local employment laws and evaluate their impact on corporate departments, branches, client accounts, and temporary employees.
• Ensure compliance with applicable requirements under the Fair Labor Standards Act, Fair Credit Reporting Act, Affordable Care Act, Occupational Safety and Health Act, equal employment opportunity laws, immigration regulations, and other employment-related laws.
• Maintain a comprehensive compliance calendar covering regulatory filings, internal audits, branch audits, policy reviews, required training, license renewals, reporting deadlines, and recurring compliance obligations.
• Provide regular compliance updates, trend reporting, and risk assessments to executive leadership.

Temporary and Contingent Workforce Compliance

• Oversee compliance programs specific to temporary, contingent, contract, and direct-hire staffing operations.
• Ensure temporary employees are properly onboarded, classified, paid, assigned, and supported in accordance with applicable laws, client agreements, and company policies.
• Monitor and mitigate co-employment and joint-employer risk by establishing clear responsibilities between Surge Staffing, its clients, and assigned employees.
• Guide the appropriate supervision, direction, performance management, discipline, and termination of temporary employees.
• Ensure staffing practices comply with applicable federal, state, and local temporary-worker laws, including assignment notice, pay transparency, wage notice, recordkeeping, and reporting requirements.
• Monitor worker-classification practices involving temporary employees, independent contractors, exempt and nonexempt employees, and other workforce categories.

Wage, Hour, Payroll, and Leave Compliance

• Oversee compliance with federal, state, and local wage-and-hour requirements, including minimum wage, overtime, timekeeping, meal and rest periods, reporting time, travel time, final-pay requirements, pay-frequency rules, and wage deductions.
• Partner with Payroll, Human Resources, and Operations to review and resolve pay-practice concerns affecting temporary and internal employees.
• Monitor multi-state paid sick leave, family and medical leave, mandated leave, predictive scheduling, and other employee-benefit requirements.

Hiring and Pre-Employment Compliance

• Oversee Form I-9 and E-Verify compliance across the organization, with particular attention to decentralized and high-volume hiring environments.
• Establish and monitor procedures for completing, correcting, retaining, and auditing employment-eligibility documentation.
• Oversee compliance related to background checks, drug screenings, motor-vehicle reports, occupational testing, and other pre-employment requirements.
• Ensure background-screening processes comply with the Fair Credit Reporting Act, applicable ban-the-box laws, individualized assessment requirements, adverse-action procedures, and state and local restrictions.
• Partner with Operations and clients to confirm that screening requirements are lawful, job-related, consistently applied, and accurately documented.

Client and Assignment Compliance

• Review client contracts, service agreements, job orders, and assignment requirements to identify compliance obligations and potential organizational risk.
• Establish procedures to confirm that temporary employees meet client-specific qualifications, certifications, training, screening, and documentation requirements before beginning an assignment.
• Partner with Legal, Sales, Operations, and Risk Management to address contractual provisions involving indemnification, insurance, employee supervision, workplace safety, background screening, wage requirements, confidentiality, and regulatory responsibilities.
• Guide temporary employee assignment changes, worksite transfers, timekeeping practices, attendance concerns, performance issues, investigations, and assignment terminations.
• Monitor compliance requirements affecting government contracts, regulated industries, and client-specific workforce programs, as applicable.

Workplace Safety and Client Worksites

• Partner with Safety and Risk Management to define and document the respective workplace-safety responsibilities of Surge Staffing and its clients.
• Ensure appropriate processes are in place to review client worksites, identify assignment-specific hazards, confirm required personal protective equipment, and communicate safety expectations to temporary employees.
• Monitor compliance involving safety orientation, job-specific training, incident reporting, OSHA recordkeeping, return-to-work programs, and corrective actions.
• Support the investigation of workplace incidents, injuries, workers' compensation matters, claims trends, and client-worksite concerns.
• Escalate and address situations where a client's worksite, assignment, or job responsibility creates an unacceptable compliance or safety risk.

Audits, Investigations, and Corrective Actions

• Develop and manage a risk-based compliance audit program covering corporate departments, branch operations, employee files, client accounts, payroll practices, hiring documentation, training records, and assignment requirements.
• Conduct recurring branch compliance audits and establish measurable standards for documenting findings, assigning corrective actions, monitoring completion, and escalating unresolved concerns.
• Identify compliance vulnerabilities and develop practical corrective-action and risk-mitigation plans.
• Support and lead investigations involving employee complaints, policy violations, discrimination or harassment allegations, wage concerns, workplace incidents, client complaints, or regulatory issues.
• Maintain accurate, confidential documentation on policies, audits, investigations, training, corrective actions, and regulatory matters.
• Serve as a primary point of contact for government inquiries, agency charges, audits, subpoenas, and other compliance-related requests.
• Collaborate with internal or external legal counsel and specialized advisors when additional guidance is required.

Training and Policy Administration

• Develop, maintain, and regularly update compliance policies, standard operating procedures, tools, and reference materials.
• Create and deliver compliance training for corporate employees, field leadership, branch teams, recruiters, sales professionals, and other applicable employees.
• Ensure required training is completed, documented, and refreshed according to the compliance calendar.
• Translate regulatory and contractual requirements into clear, practical processes that employees can understand and consistently follow.

Leadership Responsibilities

• Lead, coach, and develop compliance team members.
• Establish clear departmental goals, priorities, service expectations, and performance measures.
• Build strong working relationships with executive leadership, corporate departments, branch teams, clients, and operational stakeholders.
• We provide timely, practical guidance that helps leaders make informed, compliant business decisions.
• Balance risk mitigation with the organization's operational needs, client commitments, and growth objectives.
• Foster a proactive approach to identifying, escalating, and resolving compliance concerns.
• Drive consistency and accountability across a decentralized, multi-state branch network.

Qualifications

• Bachelor's degree in human resources, Business Administration, Legal Studies, Risk Management, or a related field required.
• Advanced degree or relevant professional certification preferred.
• Seven or more years of progressive experience in compliance, employment law, human resources, risk management, regulatory affairs, or related discipline.
• Experience supporting a multi-state, multi-location organization required.
• We prefer candidates with experience in staffing, workforce solutions, temporary labor, light industrial, manufacturing, logistics, or another high-volume employment environment.
• Ability to interpret complex regulations and translate them into clear, workable operational guidance.
• Excellent written, verbal, presentation, and relationship-management skills.
• Proficiency with Microsoft Office and HR, payroll, compliance, document-management, or applicant-tracking systems.
• Ability to travel to branch and client locations as business needs require

IND3

District Manager

Position Overview

The District Manager is responsible for driving operational performance, sales growth, client development, and team leadership across an assigned group of branch locations within a territory. This role partners closely with branch leadership to develop business strategies, grow revenue, increase profitability, and ensure operational excellence across the district.

The District Manager serves as both a sales leader and operational partner — coaching teams, developing talent, supporting business development efforts, and ensuring branch performance aligns with company goals and expectations.

This position requires a highly motivated leader who thrives in fast-paced environments, understands workforce solutions, and can effectively balance sales growth, customer relationships, and operational execution.

PRIMARY FUNCTIONS & RESPONSIBILITIES

Sales & Business Development

• Drive revenue growth and profitability across assigned branch locations
• Partner with Branch Managers and sales teams to develop and execute district-level sales strategies
• Identify opportunities for new business development, account expansion, and client retention
• Conduct joint sales calls and client meetings with branch leadership and sales staff
• Assist branches with prospecting efforts, presentations, proposals, strategies, and closing new business
• Develop action plans for underperforming territories, accounts, or branches
• Support strategic account growth initiatives and help strengthen client relationships
• Build relationships within the local business community through networking, events, and industry involvement

Leadership & Operations

• Lead, coach, mentor, and develop Branch Managers and branch teams
• Hold branches accountable to operational, sales, recruiting, service, and profitability metrics
• Conduct regular branch visits to review performance, staffing levels, customer satisfaction, and operational standards
• Partner with field leadership to improve employee engagement, retention, and branch culture
• Assist with training, and performance management of branch leadership
• Ensure compliance with company policies, procedures, and operational standards
• Monitor branch financial performance, including budgets, margins, payroll, and expense management
• Develop performance improvement plans and corrective action strategies when necessary
• Foster a culture of urgency, accountability, teamwork, and customer service excellence

Client & Customer Support

• Serve as an escalation point for key client concerns or service issues
• Ensure branches are delivering exceptional customer service and workforce solutions
• Partner with branch teams to strengthen client communication and retention efforts
• Assist in resolving operational challenges and customer-related issues quickly and professionally
• Ensure proper implementation and execution of workforce solutions across accounts

Report & Performance Management

• Review branch KPIs, sales activity, profitability, fill ratios, and operational performance regularly
• Accurately maintain required reporting, forecasting, and activity tracking
• Communicate district performance updates and market insights to leadership
• Assist in developing district growth plans and performance strategies

REQUIREMENTS & QUALIFICATIONS

• High school diploma or equivalent required; college coursework or business-related degree preferred
• Minimum of 3–5 years of leadership experience within staffing and workforce solutions, sales, or multi-unit operations management
• Proven experience managing teams, driving sales growth, and improving operational performance
• Strong business development and relationship-building skills
• Demonstrated success coaching and developing high-performing teams
• Excellent communication, leadership, presentation, and conflict-resolution skills
• Strong organizational and time-management abilities
• Ability to work in a fast-paced, deadline-driven environment
• Self-motivated with strong problem-solving and decision-making skills
• Proficiency with Microsoft Office products and CRM/database systems
• Ability to travel frequently between branch locations and customer sites
• Professional demeanor with strong customer service orientation
• Ability to adapt quickly to changing priorities and business needs

IDEAL BACKGROUND

We are looking for a hands-on leader who can operate strategically while remaining actively involved in branch operations and sales execution. The ideal candidate understands how to motivate teams, grow markets, strengthen client relationships, and improve operational performance while building a culture of accountability and success.

Experience within staffing, workforce solutions, recruiting, light industrial, logistics, manufacturing, or service-based industries is highly preferred.

EQUAL OPPORTUNITY EMPLOYER

The company is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations will be provided to individuals with disabilities in accordance with applicable laws.

IND3

Now Hiring: Engineering Recruiter | Columbus, OH

We are seeking an experienced Engineering Recruiter to join our recruiting team and help identify, attract, and hire top engineering talent across civil, mechanical, electrical, manufacturing, industrial, and related engineering disciplines.

This opportunity is ideal for a recruiter with a background in recruiting or working with traditional engineering and technical professionals, who understands the talent market and can build strong relationships with both candidates and hiring managers.

Key Responsibilities:

• Manage full-cycle recruiting for engineering and technical positions.
• Partner with hiring managers to understand staffing needs, job requirements, and hiring priorities.
• Source qualified candidates through LinkedIn, job boards, networking, referrals, and other recruiting channels.
• Recruit across disciplines including civil, mechanical, electrical, manufacturing, industrial, and related engineering fields.
• Screen candidates based on education, engineering experience, technical qualifications, and overall fit.
• Conduct phone and video interviews and coordinate interviews with hiring teams.
• Build and maintain strong candidate pipelines for current and future engineering openings.
• Develop creative sourcing strategies for hard-to-fill engineering positions.
• Maintain accurate candidate information and recruiting activity within the ATS.
• Provide regular updates to hiring managers regarding candidate pipelines and recruiting progress.
• Deliver a positive candidate experience throughout the hiring process.
• Stay current on engineering talent markets, sourcing strategies, and industry trends.
• Support recruiting initiatives, career events, networking opportunities, and employer branding efforts as needed.

Qualifications:

• 2+ years of recruiting experience, with engineering, technical, or industrial recruiting strongly preferred.
• Experience recruiting for civil, mechanical, electrical, manufacturing, industrial, construction, or related engineering disciplines.
• Strong understanding of engineering terminology, technical qualifications, and professional backgrounds.
• Strong sourcing and candidate identification skills.
• Experience with LinkedIn Recruiter, applicant tracking systems, job boards, and other recruiting tools.
• Excellent communication, interviewing, and relationship-building skills.
• Ability to communicate effectively with engineers, technical professionals, and hiring managers.
• Strong organizational skills with the ability to manage multiple openings and priorities.
• Self-motivated, results-oriented, and comfortable working in a fast-paced environment.

IND3

Marketing Leader (Build & Scale)

Position Overview

This role is responsible for developing the brand, driving demand, and building a scalable marketing engine that supports both branch-level growth and national expansion—including our rapidly growing Professional Division.

We are looking for someone who can think like a strategist and execute like an operator—someone who has built (or is ready to build) a marketing team, infrastructure, and playbook inside a high-growth environment.

What You’ll Build

• A centralized marketing function aligned with sales and branch operations
• A clear brand voice and positioning across all divisions
• Lead generation systems (digital, outbound, and local market support)
• Marketing support for national accounts and enterprise clients
• Tools, reporting, and analytics to measure ROI and performance

Key Responsibilities

Strategy & Leadership

• Develop and execute a company-wide marketing strategy aligned to revenue goals
• Build, hire, and lead a high-performing marketing team over time
• Establish brand positioning across light industrial, professional, and executive services
• Partner with executive leadership to align marketing with business priorities

Demand Generation & Growth

• Drive new client acquisition through targeted campaigns and outbound strategies
• Build scalable lead generation funnels (digital + field support)
• Support branches with local market growth initiatives
• Partner with sales teams to improve conversion and pipeline velocity

Recruitment Marketing

• Develop strategies to attract high-volume and professional talent
• Improve candidate flow through job marketing, social, and digital channels
• Build employer branding initiatives to position a top workplace

Brand, Content & Digital Presence

• Own and evolve the brand identity and messaging
• Oversee website, SEO/SEM, social media, and content strategy
• Develop sales collateral, pitch decks, and client-facing materials
• Ensure consistent messaging across all markets and divisions

Analytics & Performance

• Implement tools and dashboards to track marketing ROI and campaign performance
• Analyze data to optimize spend, channels, and conversion rates
• Report on key metrics, including leads, cost per lead, and revenue impact

What We’re Looking For

• 5–10+ years of experience in marketing leadership, preferably in staffing, recruiting, or B2B services
• Proven experience building or scaling a marketing function or team
• Strong background in demand generation, digital marketing, and brand development
• Ability to operate both strategically and tactically (this is a roll-up-your-sleeves role)
• Experience supporting sales-driven organizations
• Strong communication, leadership, and execution skills

What Success Looks Like

• Increased qualified leads and client acquisition
• Improved candidate flow and recruiting efficiency
• Strong, consistent brand presence across markets
• A built-out, scalable marketing team and infrastructure
• Measurable impact on revenue growth

Compensation & Benefits

• Competitive base salary + performance-based incentives
• Full benefits package (health, dental, vision, 401k)
• Opportunity to build and lead a national marketing function
• High visibility with executive leadership
• Clear path for growth as the company scales

IND3

Now Hiring: Plant Manager

Location: Columbus, Ohio

Compensation: $130,000–$150,000, based on experience

We are conducting a confidential search for an experienced Plant Manager to lead a growing, state-of-the-art food manufacturing facility in Columbus, Ohio.

This is an exciting opportunity for a hands-on manufacturing leader to take ownership of overall plant operations, drive operational excellence, develop high-performing teams, and help shape the continued growth of a modern production facility.

The facility features advanced, high-speed production capabilities and is continuing to expand its manufacturing operations.

Key Responsibilities

• Provide overall leadership and direction for plant operations and functional departments
• Develop and execute manufacturing strategies aligned with business objectives
• Drive safety, food quality, operational efficiency, and regulatory compliance
• Lead Lean Manufacturing, continuous improvement, root-cause analysis, and waste reduction initiatives
• Establish and manage operational KPIs, including Right First Time performance
• Oversee production planning, capacity, labor, resources, and operational priorities
• Develop annual operating plans, budgets, capital projects, and long-term strategic initiatives
• Lead succession planning, workforce development, and organizational growth
• Coach and develop managers and supervisors to build a high-performing team
• Ensure compliance with OSHA, FDA, SQF, HACCP, GMP, and applicable regulatory standards
• Support sustainability and zero-waste initiatives
• Partner with union representatives and participate in contract negotiations and grievance resolution
• Collaborate across departments to improve reliability, productivity, quality, and cost performance

Qualifications

• Bachelor's degree in Business, Food Science, Engineering, Science, or a related field preferred
• 5–10 years of plant management experience with progressively increasing leadership responsibility
• Experience in high-volume, high-mix manufacturing environments
• Food or baking manufacturing experience preferred
• Proven P&L responsibility and knowledge of budgets and financial statements
• Demonstrated success with Lean Manufacturing and continuous improvement
• Knowledge of HACCP, GMPs, SQF, sanitation, food safety, and plant maintenance
• Strong understanding of OSHA and regulatory compliance
• Proven ability to develop managers, supervisors, and production teams
• Strong communication skills with the ability to work effectively with both shop-floor employees and executive leadership
• Experience with ERP systems and Microsoft Office, including Excel, Word, and PowerPoint

Compensation & Benefits

• $130,000–$150,000 base salary, based on experience
• Medical insurance
• Company-paid dental and vision
• Disability and life insurance
• 401(k) with company match
• Paid vacation
• Employee appreciation programs

IND3

Regional Vice President of Sales

The Regional Vice President of Sales is responsible for driving revenue growth and profitability across an assigned geographic region. This role focuses on identifying, prospecting, and securing new business opportunities while expanding relationships with existing and inactive accounts. The Regional Vice President leads regional sales strategy, partners closely with field leadership, and ensures revenue objectives are achieved through disciplined planning, execution, and relationship development.

This position requires approximately 40% travel. Experience in a multi-branch or multi-location organization is highly preferred.

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Develop and execute strategic sales plans for at least 30 targeted accounts in collaboration with leadership.
• Identify and pursue new business opportunities through prospecting, networking, presentations, and relationship development.
• Partner with branch leadership and field teams to coordinate sales activities, including client calls, presentations, proposals, and meetings.
• Serve as the primary sales lead for designated accounts, developing customized account strategies and maintaining consistent communication with branch teams.
• Build and maintain strong relationships with key decision-makers and influencers within client organizations.
• Support branch teams by providing sales expertise, assisting with customized workforce solutions, and strengthening local sales initiatives.
• Negotiate pricing and contract terms in alignment with company strategy and profitability objectives.
• Collaborate with branch and corporate teams to expand product knowledge and ensure successful solution implementation.
• Maintain accurate records of sales activity, pipeline progress, and client interactions within the CRM system.
• Represent the organization at community events, industry functions, and networking opportunities to build brand presence and generate new leads.
• Prepare sales reports, forecasts, and marketing materials as required.
• Respond promptly and professionally to customer inquiries and requests.
• Perform additional duties as needed to support successful regional operations.

REQUIREMENTS & QUALIFICATIONS

• High school diploma or equivalent required; college coursework or equivalent business experience preferred.
• Minimum of 6 years of proven outside sales experience, preferably in consultative or solution-based selling.
• Experience selling within multi-branch or multi-location organizations strongly preferred.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and internet-based research tools.
• Strong communication, presentation, and negotiation skills with a relationship-focused approach.
• Demonstrated ability to meet or exceed sales goals in a fast-paced, competitive environment.
• Proven leadership, collaboration, and organizational skills with the ability to work independently.
• High level of initiative, adaptability, and creativity in managing changing priorities.
• Commitment to delivering exceptional customer service and building long-term client partnerships.
• Ability to travel up to 40% to support client engagements and regional initiatives.

IND3

Senior Training Specialist

Surge Staffing  Columbus, Ohio, United States 

Senior Training Specialist

Summary

The Senior Training Specialist is responsible for delivering, facilitating, coordinating, and continuously improving learning programs that support employee onboarding, operational excellence, professional development, and organizational performance. This role serves as a senior training resource and subject matter expert in learning delivery, partnering with Instructional Designers, business leaders, subject matter experts, and employees to ensure learning solutions are effectively implemented and applied on the job.

The Senior Training Specialist brings advanced facilitation, coaching, and training expertise to the Learning and Development function. This role supports instructor-led, virtual, blended, and digital learning programs and provides feedback from the learner and operational perspective to strengthen curriculum, training delivery, and employee performance.

Key Responsibilities

Training Delivery & Facilitation

1. Deliver engaging instructor-led, virtual, blended, and other learning programs for employees across the organization.
2. Facilitate onboarding, operational training, professional development, leadership, systems, and other organizational learning programs.
3. Create an inclusive learning environment that encourages participation, discussion, practice, and application.
4. Adapt facilitation techniques and delivery approaches based on learner needs, experience levels, and learning objectives.
5. Demonstrate strong classroom management and virtual facilitation skills.
6. Provide coaching, reinforcement, and guidance to learners to support successful application of training on the job.
7. Serve as a role model for effective training delivery and adult learning practices.

Training Program Support

1. Partner with Instructional Designers to review, pilot, implement, and improve learning programs.
2. Provide practical feedback on curriculum, facilitator materials, activities, assessments, and learner experiences.
3. Identify opportunities to strengthen training content based on learner questions, operational challenges, and observed performance needs.
4. Support the implementation of new and updated learning programs across the organization.
5. Maintain current knowledge of training materials, systems, processes, policies, and operational procedures.
6. Ensure training delivery aligns with established learning objectives, curriculum standards, and organizational expectations.

Stakeholder Partnership & Consultation

1. Build strong relationships with business leaders, subject matter experts, Training team members, and employees.
2. Partner with stakeholders to understand training needs and identify opportunities to improve employee performance.
3. Serve as a trusted training resource for operational teams and business partners.
4. Collaborate with Instructional Designers and other Learning and Development team members on strategic learning initiatives.
5. Participate in content reviews, pilot sessions, train-the-trainer activities, and learning implementation efforts.
6. Communicate learner and operational feedback to the appropriate stakeholders and recommend improvements.

Coaching & Performance Support

1. Provide coaching and reinforcement to employees following formal learning experiences.
2. Identify common knowledge or skill gaps and recommend targeted learning or performance support.
3. Develop or contribute to job aids, quick-reference resources, practice activities, and other performance support tools.
4. Support managers and leaders in reinforcing learning and encouraging consistent application on the job.
5. Identify barriers to successful learning transfer and collaborate with stakeholders to address them.

Training Operations & Project Support

1. Coordinate and support training schedules, sessions, materials, logistics, and learner communications.
2. Support the successful implementation of learning programs across multiple locations, teams, or employee populations.
3. Manage multiple training priorities while maintaining quality and meeting established deadlines.
4. Support train-the-trainer initiatives and provide guidance to other facilitators when appropriate.
5. Maintain accurate training records and support Learning Management System activities as required.
6. Contribute to the development and improvement of training standards, processes, templates, and facilitator resources.

Evaluation & Continuous Improvement

1. Gather learner feedback and evaluate training effectiveness.
2. Monitor learner engagement, assessment results, completion data, and other available training metrics.
3. Identify trends and recurring learner challenges that may indicate opportunities for curriculum or performance improvement.
4. Provide actionable recommendations to improve training delivery, content, learner experience, and knowledge retention.
5. Continuously refine facilitation techniques and training approaches based on feedback, data, and industry best practices.

Preferred Qualifications

1. 5+ years of experience in corporate training, facilitation, learning and development, instructional design, or a related field.
2. Extensive experience facilitating instructor-led and virtual training programs.
3. Strong knowledge of adult learning principles and effective facilitation techniques.
4. Experience delivering onboarding, operational, professional development, systems, or leadership training.
5. Experience coaching employees and supporting the transfer of learning to the workplace.
6. Experience partnering with subject matter experts, business leaders, and cross-functional stakeholders.
7. Strong presentation, communication, facilitation, and interpersonal skills.
8. Strong organizational and project management skills with the ability to manage multiple priorities.
9. Experience with Learning Management Systems and virtual learning technologies preferred.
10. Instructional design or curriculum development experience preferred.

Success Measures

1. Quality and effectiveness of training delivery.
2. Learner engagement, knowledge retention, and application of learning.
3. Successful implementation and adoption of learning programs.
4. Learner and stakeholder satisfaction.
5. Timely delivery and operational execution of training initiatives.
6. Identification and resolution of recurring learning and performance gaps.
7. Continuous improvement in training delivery, learner experience, and learning transfer.
8. Demonstrated contribution to employee performance, onboarding effectiveness, and operational consistency.

IND3 

Training Specialist

Surge Staffing  Columbus, Ohio Metropolitan Area (On-site)

Summary:

The Training Specialist is responsible for the development, delivery, and continuous improvement of training programs that support both field and headquarters employees. This role facilitates engaging learning experiences, develops training materials, and partners with operational leaders to ensure employees have the knowledge and skills necessary for success. The Training Specialist plays a key role in executing learning initiatives and supporting employee development across the organization.

Key Responsibilities

Training Facilitation

• Facilitate engaging instructor-led, virtual, and blended learning programs for field and headquarters employees.
• Deliver onboarding, operational, systems, leadership, and professional development training.
• Adapt delivery methods to meet the needs of diverse audiences and learning styles.
• Create an inclusive learning environment that encourages participation and knowledge retention.
• Provide coaching, guidance, and reinforcement to support skill application on the job.

Training Content Development

• Design, develop, and update training materials, facilitator guides, participant guides, job aids, and reference resources.
• Partner with subject matter experts to create accurate, relevant, and effective learning content.
• Translate business processes and operational procedures into learner-friendly training programs.
• Ensure training materials remain current and aligned with organizational goals, policies, and procedures.
• Incorporate adult learning principles and best practices into all training programs.

Stakeholder & Field Support

• Build strong working relationships with field leaders, headquarters departments, and key stakeholders.
• Gather feedback to identify training opportunities and improve learning experiences.
• Support operational initiatives through timely and effective training solutions.
• Serve as a trusted resource for employees and managers seeking learning and development support.

Program Evaluation & Continuous Improvement

• Measure training effectiveness through evaluations, feedback, observations, and performance metrics.
• Analyze training data and recommend enhancements to improve learner engagement and results.
• Continuously improve training content, delivery methods, and learner resources.
• Support the implementation of new learning initiatives and organizational changes.

Learning Technology Support

• Upload, maintain, and organize learning content within the Learning Management System (LMS).
• Assist with curriculum assignments, learner tracking, and training completion monitoring.
• Generate and review training reports as needed.
• Partner with the Training Coordinator to ensure accurate learning records and data integrity.

Qualifications

• 3+ years of experience in training, employee development, or learning & development
• Experience facilitating instructor-led, virtual, and blended training
• Experience developing training materials, SOPs, job aids, and facilitator guides
• Strong presentation, communication, coaching, and facilitation skills
• Experience partnering with managers, field leaders, and cross-functional teams
• Experience with LMS platforms, learner tracking, and training reporting
• Strong program evaluation and continuous improvement skills
• Ability to manage multiple training initiatives in a fast-paced environment

IND3

Account Manager / Customer Operations

Location: Dublin, Ohio 43016
Employment Type: Full-Time
Schedule: 1st Shift
Experience Level: Experienced

Position Overview

A growing organization is seeking an experienced Account Manager / Customer Operations professional to support key customer accounts and drive operational excellence within a fast-paced transportation and logistics environment.

This position will focus on building strong customer relationships, monitoring performance, identifying business opportunities, coordinating transportation solutions, and partnering with internal teams to deliver exceptional service.

Key Responsibilities

• Build and maintain strong relationships with key customer accounts.
• Develop a thorough understanding of customer supply chain needs.
• Monitor KPI metrics to improve customer satisfaction and operational efficiency.
• Lead customer business reviews covering performance, challenges, opportunities, and long-term goals.
• Identify and pursue new business opportunities with existing and prospective customers.
• Develop transportation and logistics solutions that provide value to customers.
• Partner with internal operations and carrier teams to optimize load bookings, carrier selection, service levels, and costs.
• Maintain customer profiles and participate in RFQs, customer reviews, and meetings.
• Develop and maintain long-term account plans.
• Lead cross-functional teams in developing solutions for new opportunities.
• Negotiate pricing and service agreements while monitoring market trends, capacity, and seasonality.
• Ensure customer requirements are met, including on-time pickups, deliveries, and equipment needs.
• Address and resolve operational issues while escalating when necessary.
• Monitor team performance and ensure operational activities are completed accurately and on time.
• Maintain accurate system updates, reporting, and documentation.
• Represent the organization professionally with customers, carriers, and industry partners.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or GED required.

Experience

• 1–3 years of related experience with a bachelor's degree, or
• 5+ years of related experience with an associate degree, or
• 6+ years of relevant experience in lieu of a degree.
• Transportation or logistics experience is preferred.
• Experience in sales, customer service, account management, or negotiation is highly valued.
• Additional relevant training and certifications will be considered.

Knowledge, Skills & Abilities

• Energetic, driven, and proactive.
• Strong customer relationship-building skills.
• Excellent communication and professional phone presence.
• Strong problem-solving and decision-making abilities.
• Comfortable working in a fast-paced environment.
• Able to remain calm and professional under pressure.
• Strong multitasking and organizational skills.
• Proficient in Microsoft Office Suite.
• Demonstrated leadership and cross-functional collaboration skills.
• Strong attention to detail and commitment to accuracy.
• Ability to quickly learn new systems and processes.

What We're Looking For

We're looking for a results-driven, customer-focused professional who enjoys building relationships, identifying opportunities, solving problems, and taking ownership of operational performance.

If you have experience in logistics, transportation, customer service, account management, sales, or supply chain operations, this could be a strong opportunity to grow your career.

Location: Dublin, OH 43016
Schedule: 1st Shift
Employment Type: Full-Time

IND3

Carrier Admin & Claims Representative

Surge Staffing  Dublin, Ohio, United States (On-site)

Now Hiring: Carrier Administration & Claims Representative | Columbus, Ohio

I’m currently recruiting for a great opportunity with a growing logistics organization in the Columbus area.

This is a full-time, 100% on-site position for someone who is highly organized, detail-oriented, and comfortable working in a fast-paced environment. The ideal candidate will have strong communication skills, excellent follow-through, and the ability to manage multiple priorities while maintaining accurate records and meeting important deadlines.

In this role, you will be responsible for supporting freight claims, carrier administration, compliance, and onboarding. You’ll work closely with carriers, customers, and internal operations teams to investigate shipment issues, gather and maintain documentation, track claims, and help ensure carriers meet required compliance standards.

Key responsibilities include:

• Managing freight claims involving loss, damage, delays, and other shipment issues
• Gathering and reviewing documentation such as photos, bills of lading, PODs, delivery receipts, and statements
• Tracking claim status, deadlines, credits, and reimbursements
• Communicating professionally with carriers and customers regarding claims
• Supporting carrier onboarding and maintaining accurate carrier profiles
• Verifying insurance coverage, authority, safety ratings, and required documentation
• Monitoring compliance requirements and expiration dates
• Tracking carrier service failures and compliance issues
• Working closely with operations to facilitate timely carrier onboarding
• Supporting risk mitigation and resolution of carrier-related issues
• Assisting with reputation management and industry review platforms

The ideal candidate will have:

• A high school diploma or GED; an Associate or Bachelor’s degree is required
• Experience in claims, insurance, customer service, logistics, or a related field preferred
• Strong organizational and clerical skills
• Excellent written and verbal communication
• Strong attention to detail and accuracy
• The ability to manage competing priorities and deadlines
• Proficiency with Microsoft Office and the ability to learn new systems quickly
• A dependable, professional, and team-oriented approach

This is an excellent opportunity for someone looking to build a career in logistics, claims, carrier compliance, or operations with a rapidly growing organization.

IND3

Carrier Solutions Representative

Location: Dublin, Ohio 43016
Employment Type: Full-Time
Schedule: 1st Shift
Experience Level: Experienced

Position Overview

A growing organization is seeking a Carrier Solutions Representative to join its Carrier Solutions team. This role will work closely with operations and regional leadership to manage and strengthen the carrier network within assigned markets.

The ideal candidate is energetic, competitive, relationship-focused, and comfortable working in a fast-paced environment where communication, problem-solving, and follow-through are essential.

Key Responsibilities

• Build and maintain strong relationships with carriers within assigned markets.
• Work collaboratively with the team to secure freight 24+ hours in advance.
• Follow established processes to identify and resolve issues quickly and efficiently.
• Manage daily tasks, phone calls, emails, and ongoing communication with carriers and internal teams.
• Utilize established carrier networks to offer available freight.
• Maintain clear, consistent, and professional communication with carriers.
• Recruit and develop qualified carriers to expand the carrier network.
• Support both new and existing carrier relationships.
• Monitor carrier performance and hold carriers accountable to established KPIs.
• Utilize carrier scorecards to evaluate and manage performance.
• Communicate market conditions that may affect capacity, pricing, and service.
• Negotiate and manage carrier contracts, terms, and renewals.
• Collaborate with carriers and internal teams on continuous improvement initiatives.
• Assist with developing and strengthening long-term carrier partnerships.
• Ensure operational responsibilities are properly reviewed and assigned.
• Provide excellent customer service to both carriers and internal partners.
• Handle inbound and outbound calls and emails.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or GED required.
• Bachelor's degree preferred.
• In lieu of a degree, a minimum of 3 years of related experience may be considered.
• Additional relevant training and certifications will be considered.

Preferred Experience

• Transportation, logistics, freight, or supply chain experience is a plus.
• Experience in customer service, sales, account management, recruiting, or negotiation is beneficial.
• Experience working in a fast-paced, performance-driven environment is preferred.

Knowledge, Skills & Abilities

• Energetic, driven, and proactive with a strong desire to identify opportunities.
• Excellent verbal and written communication skills.
• Professional and confident phone presence.
• Strong problem-solving and decision-making abilities.
• Comfortable managing multiple priorities and changing workloads.
• Strong time-management and organizational skills.
• Proficient in Microsoft Office Suite.
• Ability to collaborate effectively with cross-functional teams.
• Strong attention to detail and commitment to accuracy.
• Ability to remain professional and composed in a fast-paced environment.
• Dependable, punctual, and committed to teamwork and accountability.

Work Environment

This position is based in an open-office environment where employees communicate frequently by phone, email, and messaging platforms.

The role primarily involves desk-based work, including operating multiple computer screens and managing inbound and outbound communications. Occasional standing, bending, or lifting of items up to 10 pounds may be required.

Schedule & Travel

• Full-time, Monday–Friday.
• Typically 40+ hours per week, depending on business needs.
• Some flexibility outside standard business hours may be required.
• Minimal to no travel expected, with occasional travel for conferences, training, or company events.

What We're Looking For

We're looking for a motivated relationship-builder who thrives on communication, negotiation, and finding solutions. If you enjoy working with people, building professional partnerships, solving problems, and working in a fast-moving logistics environment, this could be an excellent opportunity.

Location: Dublin, OH 43016
Schedule: 1st Shift
Employment Type: Full-Time

IND3 

Job Title: Tool Crib Attendant

Reports To: Site Manager

Temporary 

SUMMARY: The Tool Crib Attendant provides outstanding customer service by receiving items into inventory and issuing them to customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Personally exhibits Core Behaviors
• Responsible for promoting a culture of safety
• Issue products to customers
• Process orders quickly and accurately
• Fill vending machines and restock cell cabinets
• Resolve transaction errors
• Maintain accurate inventory and conduct cycle counts
• Receive product returns from customers
• Receive inventory
• Attend customer safety meetings and production meetings
• Perform all work in accordance with contractual requirements
• Perform other duties as assigned

QUALIFICATIONS:

• Must have some product knowledge
• Must be proficient with basic computer operation and knowledgeable about position-specific programs, including Excel
• Must be punctual and act with a sense of urgency
• Must have excellent oral communication skills

SUPERVISORY RESPONSIBILITIES:

• None

EDUCATION and/or EXPERIENCE:

• High school diploma required
• No previous experience is required; 1-3 years preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• None required

WORK ENVIRONMENT:

• Somewhat disagreeable working conditions due to exposure to elements to the extent of being objectionable. May be exposed to one element continuously or several elements occasionally, but usually not at the same time. Elements may include loud sounds, dirty surroundings, and heavy lifting. Schedule involves frequent changes or includes some weekends and evenings.
• The employee is regularly required to speak and hear English; stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Employee is required to use a computer or other equipment.
• Employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities include close vision and the ability to focus vision clearly.

REQUIRED:

• Eye protection, ear protection, and any PPE required by the customer, including but not limited to steel-toed shoes and head protection.

IND3